Until I began scheduling interviews with staff members, I never really considered what kind of calls an office like Catholic Cemeteries takes in a day.
Of course you have the funeral service calls that come from a family or funeral home when a loved one passes and arrangements are being made. There are also the information requested calls that funnel in from website research or the information seminars the staff schedules at different area parishes. Another category includes all sorts of things from family members trying to locate a loved one’s memorial or basic information requests about hours and other facility information to genealogists looking for records.
Regardless of the call’s nature. They are routed through receptionist Kayla Ardon.
If it is an at-need call, she works with the caller to fill out paperwork with questions like the deceased’s name, birth date, date of passing and whether they had already pre-planned their property at one of the nine locations. If the family has already decided, or their loved one stated their preferences, this is where she tries to figure out whether it will be a traditional burial or cremation and assists them in finding a funeral home to work with if they have not already.
Once her initial research is finished, Kayla passes the information along to one of the counselors, who will assist the family from there. She continues her work behind the scenes communicating with the counselors, memorial department and grounds crew to put work in motion for the upcoming services as well.
For the more general questions, Kayla has access to the property maps and a varying amount of information in cemetery records that could include burial location, obituaries and even pictures. None of these are accessible online through Catholic Cemeteries so she said these calls end up being a large percentage of her work from day-to-day.
Over the next few months, I’ll use this blog to take you on the journey of discovery with me and we’ll find out all we can about the amazing people who work for CCNEKS and the very important work they do. If you’re so inspired, shoot me an email with questions that pop into your mind and I’ll do my best to address them.
For now, God bless and thank you for reading!